Welcome to Brain Station! I've seen this ... don't show it again
- Our Story We started Brain Station over five years ago as a way to spend more time with our young children by working at home. Since then, we've grown more than a little, helping customers all across North America. But we still follow our true passion - finding and selling toys that we know kids love, and promote learning through open-ended play.
- Shop Browse our selection of more than 2751 toys and educational items from 126 trusted brands.
Shipping & Returns Policy
Brain Station utilizes the US Postal Service, FedEx and UPS as our carriers. We also occasionally offer free shipping on certain orders to the continental United States. Standard Ground shipment is used for Free Shipping offers.
Each Brain Station product has “Availability” listed on the product page. This indicates the time required for processing your order and preparing your shipment. Orders are processed in the order received. Priority will be given to those orders with Expedited or Express shipping methods. Please note that some items are shipped directly from the manufacturers’ warehouses. The “Availability” shown for these items is based on estimates given by the manufacturers and is not intended to be a guarantee by Brain Station of shipment date.
The “Shipping Method” can be selected at the bottom of the shopping cart page. The estimated delivery time for each Shipping Method is shown in parentheses. To estimate your order delivery date, please ADD the delivery time to the order processing time: Estimated Time to Delivery = Availability (lead time) + Delivery Time
Please note that our estimated delivery time is provided in Business Days (Monday through Friday). Premium shippers also deliver on Saturdays and some Holidays. Based on the size of your order (package dimensions and weight) and your shipping zone, we will select the best shipper so your package arrives within the estimated delivery time. . Items which are shipped directly from the manufacturers’ warehouses will be sent by Ground or Common Carrier. Please refer to the information below which explains the shipping methods: DELIVERIES TO ALL US ADDRESSES, PUERTO RICO, GUAM, AND APO:
- Ground (2-5 Days): USPS Priority Mail, UPS Ground or FedEx Ground
- Express (1-2 Days): USPS Express, FedEx Standard Overnight, UPS Next Day Air Saver
DELIVERIES TO CANADA:
- Ground (3-7 Days): USPS Global Priority (4 lbs. or less), USPS Global Express, USPS Airmail Parcel Post or UPS Standard to Canada (for oversized packages). Please be aware that UPS may charge a brokerage fee upon delivery and any duty is the responsibility of the recipient. Orders to Canada are shipped on Tuesdays and Fridays of each week.
INTERNATIONAL ORDERS
We currently only ship to the United States and Canada. Any orders made outside of the USA and Canada will result in an immediate order cancellation and refund. In addition, any order made in the United States and attempted or requested to be shipped overseas will be cancelled and issued a refund. No exceptions apply to this policy at this time. We fully intend to support complete international shipping at a future date. SALES TAX
We charge the required Michigan state sales tax of 6% to all residents of Michigan. RETURN AND EXCHANGE POLICY
We ask that you contact Brain Station within 14 days of placing your order to resolve any problems with shipping or merchandise that you ordered. We ask that you receive a return authorization and shipping instructions for your return before you return it to us. All products must be returned in original and unopened condition along with the invoice within 21 days (shipping costs are non-refundable) for a refund or exchange. When we receive the product we will be more than happy to refund the purchase price or exchange the item. Restocking fees may apply.
Please note that items which are shipped directly from the manufacturers’ warehouses are returnable only if defective or damaged. Please contact us for return authorization and shipping instructions.
Address for direct-ship returns:
Brain Station
Attn: Returns
740 Phoenix Drive
Ann Arbor, MI 48108Please remember to include the original shipping invoice with your return. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns.
Brain Station reserves the right to refuse refunds outside of the acceptable refund period. If you feel that you have been unfairly treated in the return procedure, please email us by using the Contact Us link.
Thank you.
The Brain Station Staff
